Once an order has been placed on our platform, and the payment has been received we will ship the selected products to the address mentioned by you in the checkout page.
Please ensure that the correct address details have been mentioned when you register/checkout as we will not be liable for any delivery issues if the address that you have mentioned is incorrect or unattended to. In general shipment of the purchased products will take between 5 to 8 business days.
We usually dispatch most orders within 1 to 4 business days (excluding sundays and public holidays) though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products. While we are trying our best to avoid this situation, these products might delay your order.
If you are ordering our products from a sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
We will send you an email confirmation when we have been notified that the products have been delivered to the addressed mentioned in the order form.
Shipping Charges: Shipping Charges are based on the region from where the order is placed.
Delhi: Order delivery is free for orders above Rs 2500/- and all orders are delivered within 24 Hrs*. For orders below 2500/- a flat fee of ₹ 10/- per Km is charged as a Delivery Fee.
Non-Delhi: We have Standard Shipping charges based on the slab provided by courier companies. When you will place an order you will be able to see the charges.
We also have the facility of sending your order via Transport. Transport charges are much lower than the courier charges. For bulk & heavy weight orders, we recommend using Transport services. Kindly speak with our Customer Care team so that we can guide you on availing the Transport services.
Returns/Cancellation policy
Cancellations/Returns and Refunds:
Salowin hopes that you will never cancel or return a product but for some reason if you have to then this policy will help guide on the steps for quick resolution.
- If your order has not been shipped yet: any order which has not been shipped can be cancelled. The amount paid by you (for prepaid orders) will be refunded to you within 7 to 10 working days as per banking practices and the method of payment.
- If your order was damaged when received: We take utmost care while packaging to ensure that the product reaches you without any defects. However, due to situations beyond our control, the items delivered may get damaged in transit. We request you to let us know about the damage of the product within 24 hours of delivery along with a photograph of the packaging and product as received. If you notify Salowin of the defect or damage within 24 hours of delivery you can choose either a replacement of the same product or cancel the order. Any complaints of defects or damages received by beyond 24 hours may be decided by Salowin
- Incorrect Items Received - We are proud of our robust processes, but due to some error if you have received a wrong item then we will get the wrong item picked up and dispatch the correct item on top priority
- Any other reason for cancellation or return would be handled on a case to case basis.
Mode & Manner:
We offer our customers an 'Easy Return Policy', wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.
- Step 1: Contact our customer support team via email (info@salowin.com) within 5 business days of receiving the order.
- Step 2: Provide us with your order id details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Please Note: If your product was accompanied by a free gift, the free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
Processing Refunds
- All requests for returns/replacements/refunds, will be processed only after the products have been received and verified by Salowin at our warehouse
- For payments made through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 to 5 working days of us receiving the products back. It may take 3 to 5 additional business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 2 to 4 working days of us receiving the products back and your bank details on email. It will take an additional 3 to 5 business days for the amount to reflect in your account.
Returns will not be accepted under the following conditions:
- If the product is damaged due to misuse/overuse
- If the product is returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial number is tampered with
- Defective products that are not covered under seller/manufacturer's warranty
- If the product is used or altered
- If the request is initiated after 5 business days of order delivery
- If the product is a free product provided by brand
- Customized and personal care products cannot be returned due to hygiene reasons and since some products are available during select promotions and ordered on demand
- Personal care appliances cannot be returned due to hygiene issues
- Please Note: for certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
