Shipping & Delivery
Once your order is placed and payment is confirmed, we ship your products to the address provided at checkout. Please ensure the delivery address is accurate — we are not liable for delivery issues arising from incorrect or unattended addresses.
Delivery Timeline
| Order Type | Dispatch | Delivery |
|---|---|---|
| Standard orders | 1–4 business days | 5–8 business days |
| Products sourced from brand | May take longer | We'll notify you |
| Sale / event orders | Up to 5 business days | Extended due to volume |
Sundays and public holidays are excluded from business day counts. We keep 95% of our catalogue in stock; select products are sourced fresh from brands to ensure they are non-expired, which may add to dispatch time.
You will receive an email confirmation once your order has been delivered to the address on record.
Shipping Charges
Delhi
- Orders above ₹2,500 — free delivery, within 24 hours*.
- Orders below ₹2,500 — a flat fee of ₹10 per km is charged as delivery fee.
Outside Delhi
Standard shipping charges apply based on courier company slabs. The exact charge is shown at checkout when you place your order.
Transport Service
For bulk or heavy-weight orders, we offer a Transport service at rates significantly lower than standard courier charges. Contact our Customer Care team to learn more about availing this option.
Returns & Cancellations
We hope you never need to cancel or return an order, but if you do, here's how we handle each situation.
Order Not Yet Shipped
You can cancel any order that hasn't been dispatched yet. The amount paid (for prepaid orders) will be refunded within 7–10 working days as per banking practices and payment method.
Damaged on Arrival
While we take great care in packaging, damage during transit can occasionally occur. If your order arrives damaged:
- Report the damage within 24 hours of delivery, with photographs of the packaging and product.
- You can choose a replacement of the same product or a full cancellation.
- Complaints received after 24 hours will be reviewed and resolved at Salowin's discretion.
Wrong Item Received
If you receive an incorrect product, we will arrange a pickup and dispatch the correct item on priority — at no cost to you.
Other Reasons
Any other cancellation or return request will be handled on a case-by-case basis. Reach out to our support team.
How to Return an Item
You can raise a Return or Exchange request within 5 days of delivery. Partial returns (individual items in a multi-item order) are accepted.
- Email our support team at info@salowin.com within 5 business days of receiving your order.
- Share your Order ID, reason for return, and images of the product and invoice.
- We will arrange a pickup within 2–4 business days. Refund or replacement is initiated after the product is received in its original packaging with all seals, labels, and barcodes intact.
If your order included a free gift, it must be returned along with the original product. Each returned item must be complete — with all components and any complimentary gifts.
Processing Refunds
All refunds are processed after the returned products are received and verified at our warehouse.
| Payment Method | Refund Destination | Timeline |
|---|---|---|
| Credit / Debit Card, Net Banking | Original payment account | 2–5 working days to process + 3–5 days to reflect |
| Cash on Delivery | Bank transfer (share details via email) | 2–4 working days to process + 3–5 days to reflect |
Returns Not Accepted
Returns will not be processed under the following conditions:
- Product damaged due to misuse or overuse.
- Missing original packaging, price tags, labels, freebies, or accessories.
- Serial number is tampered with.
- Defective products not covered under seller or manufacturer warranty.
- Product is used, washed, or altered.
- Request initiated after 5 business days of delivery.
- Free products provided by a brand.
- Customised and personal care products (for hygiene reasons or on-demand availability).
- Personal care appliances (for hygiene reasons).
During special marketing campaigns or mega sale events, separate return rules may apply. Details are shown on the relevant promotion banner. Contact Customer Care for any clarification.
Have a question about your shipment or return? We're here to help.